Returns and Refund policy
At rohana.store, we are committed to ensuring a hassle-free returns and refunds process that leaves you satisfied with every purchase. Please review our policy to understand how we handle returns and refunds.
30-Day Return Policy
Our return policy is valid for 30 days from the date of delivery of the product. After 30 days, we regret that we are unable to process your refund or exchange request. We ask for your understanding and ensure that you inspect the product carefully during this period to avoid any unwanted inconvenience.
Return or Exchange Conditions
To ensure that your product is eligible for a return or exchange, the following conditions must be met:
The product must be unwashed and unworn.
The product must be undamaged, unworn, and in its original condition.
Products purchased during promotional or discounted periods are not eligible for return or exchange.
These requirements are to ensure that all returned products are reusable and resaleable, ensuring the best interests of both customers and stores.
Returns Process
Contact us via email at [email protected], providing your order number and reason for return. This will help us understand your issue and provide specific instructions.
We will send you the correct return address.
Send the product back to the address provided and provide us with the tracking number. This will help us track and confirm the shipping process.
Once we have received and inspected the product, we will process your refund or exchange. This process ensures that your product meets the return conditions.
Cancellation of Order
You can cancel your order within 24 hours of payment for a full refund.
We do not accept cancellations after 24 hours of placing the order.
Delivered orders cannot be cancelled, but you can request a change of color or size if necessary.
Return Restrictions
We do not accept returns for items that have been used or damaged by the customer.
Items that have lost their tags or have been altered from their original condition will not be returned.
Gift items cannot be returned individually. This ensures that returned items are in their original packaging and are not missing any items.
Refund Methods
Refunds will be made to your original method of payment. This ensures a quick and easy refund process.
Once we have received and inspected the item, if the refund request is approved, the refund will be processed within 5 business days.
Late or Missing Refunds
If you have not received your refund, please follow these steps:
Check your bank account to confirm receipt.
Contact your credit card company, as this may take some time to process.
Contact your bank, it may take some processing time before the refund is credited to your account.
If you have done all the steps above and still have not received your refund, please contact us at [email protected]. We will assist you to resolve the issue quickly and efficiently.
Contact us
Email: support@rohana.store
Address: 950 Golf Dr, Bracey, Virginia, 23919 USA
Mon – Sat | 10:00 am – 6:00 pm (EST)