Shipping policy

Shipping Schedule

Order Cut-Off Time: All orders placed before 6:00 pm (EST) will be processed the same day. Orders placed after this time will be processed the following business day.

Order Processing Time: Please allow 1-3 business days for your order to be processed. This includes order confirmation, packaging, and shipping.

Delivery Time: Estimated delivery time is 7-15 business days after the order has been processed. Please note that delivery times may vary depending on your location and other unforeseen factors.

Shipping Costs

A flat shipping cost of $6.99 is charged for all orders.

Shipping Locations

We currently only ship to locations within the United States. This means all orders will be shipped to any address within the United States, including states and territories. Unfortunately, we do not support international shipping at this time. We are always working to expand our delivery range in the future and will notify customers of any changes.

Shipping Unit

All orders from rohana.store are shipped by USPS. USPS is a reputable and reliable shipping unit, ensuring that packages are delivered to the right address and on time. We believe that with this cooperation, customers will receive the best shipping service, with fast and safe delivery times. If there are any issues related to shipping, our customer care team is always ready to support you.

Order Confirmation

After you complete your order at rohana.store, we will send you an order confirmation email. This email will include details about your order such as the list of products ordered, the total payment amount, and the shipping address. The email will also provide you with a unique order number so you can reference and track the progress of your order. This helps ensure that you are always up to date and in control of your order status with ease.

Order tracking

You will receive a confirmation email or text message with a tracking identification number and a link to track your package. To track your package, you can visit our tracking page. If you are unsure of your ID, please check our delivery confirmation email.

Can the shipping address be changed?

You can only change the shipping address if the order has not yet been shipped. Please double-check the shipping address and make sure it is correct when you placed the order.

What should I do if my package appears to be lost?

If your package appears to be lost, please check the tracking information provided in the shipping confirmation email. If there is no update or if the package is not delivered within the estimated time, please contact our customer service team for assistance. We will work with USPS to locate the package or provide a suitable solution.

Who to contact for questions?

Thank you for choosing rohana.store! We are committed to ensuring that your shopping experience is smooth and satisfying. If you have any further questions or concerns, please do not hesitate to contact our customer care team.

Email: support@rohana.store

Address: 950 Golf Dr, Bracey, Virginia, 23919 USA

Mon – Sat | 10:00 am – 6:00 pm (EST)