FAQs

1. Can I cancel my order after it has been placed?

Yes, you can cancel your order before it has been processed and shipped. Please contact our customer service team as soon as possible to request a cancellation. If your order has been shipped, you will need to wait for delivery and follow our return policy.

2. How can I track the status of my order?

Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your order on the USPS website or via the tracking link provided in the email.

3. Does the store have a return policy?

Yes, we have a 30-day return policy from the date of receipt. The item must be unworn, unused, and in its original packaging. Please see our return policy for more information.

4. What should I do if I receive a defective or incorrect product?

If you receive a defective or incorrect product, please contact our customer service team immediately. We will guide you through the necessary steps to return the product and receive the correct product.

5. Does the store have any promotions or discounts?

We regularly have special promotions and discounts. You can subscribe to our newsletter or follow us on social media to stay updated on our latest promotions.

6. What payment methods can I use?

We accept popular payment methods such as Paypal and Payoneer. All payment transactions are secure and safe.

7. How do I contact rohana.store customer service?

You can contact our customer service team via email, phone number, or through the contact form on our website. We are always ready to support you and answer all your questions as soon as possible.

If you have any other questions, please do not hesitate to contact us. We are always happy to support and ensure that you have a great shopping experience at rohana.store!